# Set up MIB

Maldives Islamic Bank doesn't let you reset your authenticator from the app. The only way to get a new OTP seed is to ask customer care, and then wait. And wait some more.

> [!NOTE]
> You need patience, a working email address and a small amount of faith. Results may vary.

## How to do it

1. **Contact customer care**<br>
   Get in touch with MIB customer care and ask them to reset your authenticator and send you a new secret key.

2. **Perform the summoning ritual**<br>
   Light a candle, face the direction of the nearest MIB branch and chant *"please reply, please reply"* three times. Offering a cup of tea to the ticket gods is optional but recommended.

3. **Wait for the email**<br>
   MIB emails you the new secret key. Eventually. Check your inbox, then check your spam folder, then check your inbox again.

4. **Wait more**<br>
   Still nothing? This is normal. Refresh your inbox. Touch grass. Refresh your inbox again.

5. **Perform another ritual**<br>
   Repeat step 2, but with two candles this time. If it has been a few working days, a polite follow-up to customer care also works, and is less of a fire hazard.

6. **Add the seed to Thijooree**<br>
   Once the email arrives, copy the secret key from it. Open Thijooree, go to the **faisanet** sign-in screen and paste the key into **OTP Seed (TOTP Secret)**. The **Current OTP** appears below it.

## Log in to Thijooree

Once the key is in, in Thijooree:

1. Enter your MIB **Username** and **Password**.
2. Tap **Login**.

> [!TIP]
> Already have your MIB account in Google Authenticator or Bitwarden? Skip the rituals entirely and see [Export from Google Authenticator](03-export-googleauthenticator.md) or [Export from Bitwarden](05-export-bitwarden.md).

> [!WARNING]
> The secret key gives full access to your OTP codes. Don't share it, and delete the email once you have logged in.